Our client care approach is about treating clients as they want to be treated, with knowledge about and respect for their values and priorities. In turn, this allows clients greater responsibility over decisions, involvement and engagement.

Our collaborative approach is embedded in these 4 stages as a client-care approach.

1. Identify priorities, concerns and needs

Initiate discussions or implement strategies to understand clients’ perspectives.  Spend time with clients to understand the situation from their perspective.

2. Decision-Making

Recognise that clients are the rightful decision-makers and give clients what they need to make informed decision-making

3. Respectful and Collaborative Service

Involve clients throughout the service process, acknowledge clients’ expertise and encourage clients and communities to share their knowledge and skills.

4. Evaluate Outcomes

Engage clients in evaluating outcomes.